Candles 

– Candle Preparation : Before lighting your candle for the first time, trim the wick to about 5 mm. This helps prevent black smoke and ensures an even burn.

– Burn Time : On the first use, allow the candle to burn until the entire surface is liquid. This prevents tunneling and ensures an even burn thereafter.

– Safety : Never leave a burning candle unattended. Place it on a stable surface, away from drafts and flammable objects. Always keep candles out of reach of children and pets.

Interior perfumes

– Interior perfumes Preparation : Before each use, shake the bottle well to mix the ingredients and ensure an even distribution of the fragrance.

– Spraying : Hold the bottle about 30 cm from the surface or the air and spray 2 to 3 times. Avoid spraying directly onto furniture, fabrics, or delicate surfaces.

– Safety : Never spray near open flames, heat sources, or sparks. Room sprays can be flammable. Always keep room sprays out of reach of children and pets.

– Storage: Store the bottle in a cool, dry place, away from direct sunlight and extreme temperatures to preserve the quality of the fragrance.

Stick diffusers

– Stick duffers Preparation : Remove the cap from the perfume bottle and place it on a flat, stable surface. Gently insert the sticks into the bottle. The more sticks you add, the faster and more intensely the fragrance will be diffused.

– Replacement of Sticks: To maintain optimal diffusion, replace the sticks every 1 to 2 months, as they can become saturated with fragrance and less effective.

– Safety : Place the diffuser in a safe location, out of reach of children and pets, and away from direct heat sources or flames. 

– Consumption : The lifespan of your diffuser depends on several factors, including the size of the room, ventilation, and the number of sticks used. Generally, a diffuser lasts between 2 to 4 months.

The processing of your order with us involves several steps:

Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.

Order Preparation: We carefully prepare your order within 1 to 2 business days. Each candle is inspected to ensure its quality before shipping.

Shipping: As soon as your order is shipped, you will receive an email with tracking information. You can track your package in real time via our website or the carrier’s website.

Delivery: Delivery times vary depending on your location. For domestic deliveries, please allow 2 to 5 business days, and for international deliveries, it may take 7 to 14 business days.

Customer Service: If you have any questions or concerns about your order, our customer service team is available to assist you.

We deliver to Switzerland, as well as mainland France, Belgium, Germany, and Luxembourg.

For deliveries outside of Switzerland, please note that customs fees may apply.

We accept multiple payment methods to facilitate your purchases:

– Credit/debit cards: Visa, MasterCard

– Online payments: PayPal, Apple Pay, Google Pay, TWINT

– Invoice payment: You can choose to receive an invoice and pay later according to agreed terms.

All transactions are secured with advanced encryption protocols to ensure the confidentiality and security of your personal information.

We want you to be completely satisfied with your purchase. If you are not, here is our return policy:

Return Period: You have 30 days from the date of receipt of your order to make a return.

Product Condition: Returned items must be in their original condition, unused, and in their original packaging.

Return Procedure: To initiate a return, please contact us by email at loa.homefragrance@gmail.com with your order number and the reason for the return. We will provide you with return instructions.

Return Fees: Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

Refund: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5 to 10 business days.

You can also check our Refund and Returns Policy page.