Effective Date: June 1st, 2024

At Loa Home Fragrance, we are committed to providing high-quality home fragrances and ensuring our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and processes for returning items and receiving refunds.

1. Returns

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the following conditions must be met:
– The item must be unused and in the same condition as when you received it.
– The item must be in its original packaging.
– You must provide proof of purchase, such as a receipt or order confirmation.

2. Non-returnable items

The following items cannot be returned:
– Gift cards
– Downloadable products
– Any item that has been used, is not in its original condition, or is damaged due to reasons not related to our error.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 5 to 10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at loa.homefragrance@gmail.com.

5. Return shipping

To return your product, you should mail it to: Le Glaney 19, 1680 Romont.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact information

For any questions related to refunds and returns, please contact us at loa.homefragrance@gmail.com.

Thank you for shopping with Loa Home Fragrance!